Terms and Conditions
The Stationery Shop Pty Ltd - ABN 78 849 970 209
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product(s) from The Stationery Shop.
1. Online Orders
2. Fax and Mail Orders
Customers that do not wish to order and purchase over the internet can click here to download and print an order form.
3. Email Orders
We accept purchase orders from schools and government agencies. Our payment terms are strictly 30 days from invoice date. A tax invoice is enclosed with every order unless otherwise requested. Purchase orders can be placed via mail, fax or email. For more
Prices displayed throughout this website are in Australian dollars and include Goods and Services Tax (GST). Whilst every effort is made to list prices correctly, factors beyond our control may vary the cost and we reserve the right to change prices without notice.
The products listed on this website are available to ship within 1-3 business days. Occasionally products may become discontinued during the course of the year. The Stationery Shop makes every effort to delete these items from the website as soon as they become unavailable. Stock quantities are adjusted automatically at the checkout to what is currently in stock. If you would like to order larger quantities, Contact us to place a special order.
Product Design Changes
All products on our website may be subject to design, colour variation or change (including packaging) at any time. We reserve the right to supply you with the current item.
Products must be used by children of an appropriate age and under correct adult supervision.
We deliver Australia wide using Australia Post and couriers. We process orders within 24 hours of receiving them and actual delivery should be within 2-7 working days for Australian orders paid via PayPal. Please allow an additional 1-2 work days for processing during the peak period from December to February. Orders paid via Direct Deposit will only be dispatched once payment has been received and cleared. Delivery times are an estimate and will depend on the availability of stock, the delivery address and the carrier. If we experience a delay in processing your order, we will endeavor to contact you either via email or phone.
1. Australia Post Parcel Post Delivery service and Courier services. You will be provided with a parcel tracking number so that you can check on the delivery status and location of your parcel. Some parcels may require a signature upon delivery. If premises are unattended, parcel(s) may be transferred to the nearest Post Office for collection.
2. Authority to leave parcel(s) unattended. By selecting this option you agree to accept full responsibility for any loss or damage that may arise from leaving your parcel(s) unattended. Your parcel will be deemed received when it is left at your premises. By selecting this option, you release The Stationery Shop from all liabilities including claims, demands, costs and expenses made, suffered or incurred by you or others as a result of this Authority to Leave. Please note that Australia Post recently introduced a ''do not safe drop'' policy for all of its delivery services which means that it may not be possible to have parcels left unattended. We will email you a tracking number that you can use to track your parcel through the Australia Post website and their email/text notification service.
Most items are sent via Australia Post and all oversized and/or overweight items (over 20kg) are sent in multiple parcels. To minimize delivery costs, we do not automatically insure or register our freight, however, if you would like to insure or use Registered Post, this can be arranged at an additional cost. Please contact us for a quote and we can add this to your order.
Regular Parcels under 20kg
Oversized Parcels over 20kg
Freight - Registered Mail
Goods Lost or Damaged in Transit
Although every care is taken when packaging your goods for transit, we accept no responsibility for goods damaged or lost in transit. Insurance can be arranged at an extra cost.
Incorrect, Faulty or Damaged items
All products are checked and packed safely to avoid and minimize damage in transit. Should you receive a product that is damaged, faulty or not what you ordered, please contact The Stationery Shop within 5 business days of delivery so that we can assess your claim and discuss refund or exchange options. Once your refund/exchange has been approved, you will be given a Return Authorization (RA) number to include with the items that you are returning. Please note:- NO claim will be accepted without prior approval and a RA number.
- Goods received without a RA number, will be rejected and returned at your expense
- All goods must be returned in their original packaging.
- A copy of the original receipt or Order Confirmation must be forwarded with the returned goods.
It is your responsibility to organise and pay for the freight cost for goods returned. The cost of the original freight will not be refunded. The Stationery Shop will not accept goods that are sent as collect or non-paid freight and goods sent in this manner will be returned at your expense.
All Blackline masters are subject to copyright laws and are therefore not refundable. Replacement copies will be provided for misbound or faulty products.
Errors and Omissions
The Stationery Shop makes every effort to provide accurate pricing and product information. Because of the dynamic nature of this industry (e.g. supplier price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents, text and graphics published may contain technical inaccuracies or typographical errors. The Stationery Shop makes no representations about the suitability of this information; it is provided as is without warranty of any kind. If an error is made or a product is listed at an incorrect price, The Stationery Shop shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, The Stationery Shop shall immediately issue a refund.
Our secure shopping system incorporates industry standard SSL 3.0 data encryption at 128 bit using the internationally trusted Comodo certificates.
The Stationery Shop will take reasonable steps to keep secure any personal information which we collect and retain. Personal information is stored in a secure server or secure files.
Trademark and Copyright
The Stationery Shop logo is a Registered Trademark of The Stationery Shop Pty Ltd. Unauthorized use of this trademark including (but not limited to) copying, re-transmitting and reproduction without the prior written consent of The Stationery Shop Pty Ltd is prohibited.
The content of this website, including (but not limited to) photos, graphics, text, logos, buttons, illustrations and images is the property of The Stationery Shop Pty Ltd and is protected by Copyright Laws. Unauthorised use of this material, including (but not limited to) the reproduction, modification, republication, adaptation, distribution, transmission or display is strictly prohibited.
Limitations of Liability
This website has been compiled with all professional due diligence, and every effort has been made to ensure the accuracy of the information provided to the best of our knowledge. We endeavour to ensure that regular updates are undertaken; however, no representation or warranty is made, either explicitly or implicitly, as to the correctness or completeness of any of the information contained on our website. As such, advice given on this website does not relieve you of your own obligation to conduct your own checks on our advice. We recommend that you check the information provided on this website before applying it for whatever purpose. Subject to any obligations or responsibilities implied by law which cannot be excluded, The Stationery Shop shall under no circumstances be liable for direct, indirect, special, incidental, or consequential loss or damage including loss of profit or opportunity, or any liabilities, claims or expenses (including, but not limited to legal costs and expenses) which may be suffered by you as a result of any negligent act or omission by us or arising out of or otherwise in connection with use of this website or our goods and services, whether in contract, tort (including but not limited to negligence), statute or otherwise, the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Subject to any applicable Commonwealth or State legislation, The Stationery Shop's liability for any such breach shall be limited, at its sole discretion, to any of the following:- Replacement of the goods or any part thereof;
- Supply of equivalent goods or any part thereof;
- Repair of the goods or any part thereof;
- Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
- The payment of the cost of having the goods or any part thereof repaired; or
- Refund of the goods upon return.
You indemnify and hold harmless The Stationery Shop, officers, directors, employees and agents from and against all loss, damage, cost, expense and claim which may be suffered or incurred by you as a result of or in connection with your use of this website and our products and services.
If you have any queries, need assistance or require further information regarding our products and services, there are several ways that you can contact us:
Changes to Terms and Conditions
The Stationery Shop may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.